Privacy Policy

This Privacy Policy explains how Funbet Casino may handle personal information when you visit the website, create or use an account, contact support, make transactions or otherwise use our services. We aim to collect and use information fairly, transparently and only for appropriate business, service and legal purposes.

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Information we may collect

The information handled by an online casino can vary depending on how you use the website and which services you access. We seek to collect information that is reasonably needed to operate the account, provide support, protect the platform and meet applicable obligations. You may provide some information directly, while other information may be created or collected when you use the website.

Review contents

Information we may collect How we use information Cookies, security and retention Your privacy choices and data rights Marketing, third parties and policy updates

Account and contact details

This may include your name, date of birth, residential or contact details, username, account preferences and other information used to create and manage an account. We may also keep records of messages, enquiries, complaints and other communications you send to us, including information needed to respond to a request or resolve an issue.

Verification and identity information

To help confirm identity, protect accounts and prevent misuse, we may request verification information or documents. Depending on the circumstances, this may include information shown on an identity document, proof of address, age-related information or other details needed for verification. Verification information may also be reviewed as part of anti-fraud, security and responsible account management processes.

Payment and transaction records

We may handle records connected with deposits, withdrawals, account activity and other transactions. Payment information may be processed through payment service providers, and we may receive confirmation, status and limited payment details needed to complete or reconcile a transaction. We do not need to retain more payment information than is reasonably required for service, security, accounting or legal purposes.

Technical, device and usage information

When you use the website, we may collect technical information such as an IP address, browser type, operating system, device identifiers, language settings, general location information, login information, pages viewed and information about how the website is used. This information can help us maintain website functionality, identify unusual activity, improve performance and protect users.

How we use information

Personal information may be used for the purposes described below. The information used will depend on the service you request, the account activity involved and the requirements that apply at the time.

To create, administer and maintain your account and provide the services you request.
To process account activity, payments and transactions, and keep appropriate records.
To verify identity and eligibility, protect accounts, detect suspicious activity and help prevent fraud, money laundering and other misuse.
To provide customer support, answer questions, investigate complaints and communicate about your account or service activity.
To maintain, test, secure and improve the website, systems and user experience.
To send service communications, such as account notices, security messages and information about changes that affect the service.
To send marketing communications where permitted and where you have provided the required permission or have otherwise indicated that you wish to receive them.
To meet legal, regulatory, accounting, security and responsible gambling obligations that apply to an online gambling service.
To establish, exercise or defend legal rights, manage disputes and protect the interests of users, the website and relevant service providers.

Where practical, we may combine information from different interactions to keep account records accurate, identify security risks and provide consistent support. We do not intend to use personal information for purposes that are incompatible with the reason it was collected without an appropriate basis or notice.

Sharing information

Information may be shared with service providers that help operate the website and its functions. These may include providers supporting payment processing, identity and verification checks, fraud prevention, information technology, hosting, customer support, communications, security, analytics and professional services. Providers should receive only information that is reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a lawful request, protect the safety or security of the service, investigate suspected unlawful activity, enforce applicable terms or deal with a sale, restructuring or transfer of relevant business operations. We do not sell personal information as a general business practice.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers stored on a device that can help remember preferences, keep sessions working, support security, understand website use and improve website performance. Some cookies may be placed by service providers that help deliver particular website functions.

You can manage, block or delete cookies through the settings of your browser or device. If you disable certain cookies, some parts of the website may not operate as intended, and you may need to enter information or set preferences again. Browser settings differ, so please refer to the guidance provided by your browser or device manufacturer.

Security of personal information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These steps may include access controls, authentication measures, monitoring, secure system design and staff or provider procedures. No website, transmission method or storage system can be guaranteed to be completely secure. You should use a strong password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected, for account and service administration, to resolve disputes, protect the website or meet applicable obligations. Some account, verification, transaction and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, de-identified or placed beyond active use, subject to lawful exceptions.

Your privacy choices and data rights

Depending on the circumstances and requirements that apply, you may be able to exercise rights over personal information held about you. These rights are subject to appropriate identity checks and may have lawful limitations, including where information must be retained, where a request would affect another person’s privacy or where processing is needed for security, fraud prevention or legal purposes.

Access: ask for information about the personal data we hold about you and, where appropriate, request a copy or an explanation of how it is used.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: ask us to delete personal information where it is no longer needed or where another applicable basis for deletion exists. Deletion may not be possible for records that must be retained.
Marketing consent: withdraw consent to marketing communications at any time. You can also use an unsubscribe option included in a marketing message where one is provided. Withdrawing marketing consent does not stop essential service, security or account communications.
Restriction or objection: in appropriate circumstances, ask us to limit or stop certain uses of your information, subject to applicable exceptions.
Data concerns: ask questions or raise a concern about the way your information has been handled.

How to make a request

To exercise your rights or ask a privacy question, email support@funbetcasino.wtf. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may ask for reasonable information to confirm your identity before providing access or making a change. This helps protect personal information from being disclosed to the wrong person.

We aim to review privacy requests within a reasonable timeframe. If a request cannot be completed, we will generally explain the reason, subject to security, confidentiality and legal limitations. If your details change, please contact support so that account information can be kept accurate where appropriate.

Marketing, third parties and policy updates

Marketing communications

Where marketing communications are sent, they may contain information about services, features or promotions. You can withdraw consent to marketing by contacting support@funbetcasino.wtf or by following the unsubscribe instructions in the message, where available. Allow a reasonable period for the preference to take effect. Transactional, security and other essential communications may still be sent because they are necessary for account administration or service delivery.

Information received from others

In some situations, information may be received from payment providers, verification services, fraud prevention services, technology providers or other parties involved in operating and protecting the website. We may use that information to verify records, complete requested services, investigate risks or meet applicable obligations.

Changes to this Privacy Policy

This Privacy Policy may be updated when our services, technology, information practices or legal requirements change. The updated version will be made available on the website and will apply from the date shown with the update, unless a different approach is required. We encourage you to review this page from time to time so that you understand how information may be handled.

By continuing to use the website after an update takes effect, you acknowledge the updated information practices to the extent permitted by applicable requirements. If you have questions about this policy, your privacy choices or a data request, please contact support@funbetcasino.wtf.